I am a postdoc human-computer interaction design researcher, currently working at NYU Tandon on SONYC (Sounds of New York), where we are investigating responses to noise pollution. Prior to this, I was a postdoc member of the Center for Participatory Information Technology at Aarhus University, Denmark. Here I was working on the Creativity in Blended Interaction Spaces (CIBIS) project with Professor Kim Halskov. I completed my PhD, titled CoDesign with Data (see also www.codesignwithdata.com), working jointly in the Centre for Human Computer Interaction Design and the Centre for Creativity in Professional Practice, at City University London with Dr Sara Jones. My thesis describes a new approach to collaborative design workshops in which stakeholders creatively explore, interpret, and contextualise data generated during everyday activities. This was used with customers of E.ON Energy to design smart-energy services that help reduce peaks in consumption.
My primary research interest is design-driven, data-enabled, smart products and services. Data from individual and aggregated user activity are an increasingly important aspect of product-service ecologies. We see this, for example, in smart energy products, personal health and fitness devices, and streaming services. These often attempt to provide a highly personalised user experience by employing machine learning to interpret large amounts of user generated data. However, whilst it is great design that instills experiential qualities to separate the very best from the everyday, user experience designers typically find working with machine learning and big data especially challenging. This is because we lack effective methods for working with these difficult materials. My research bridges design studies, human-computer interaction, creativity studies, and data science to explore methods for understanding the human contexts surrounding big data and collaboratively design pleasurable and meaningful smart products and services.
Prior to focusing on an academic career I worked in the live music industry, where I worked on the design and development of ticketing systems, marketing platforms, and video steaming services. Alongside this I was involved in the day-to-day management of a UK wide group of venues, which I helped grow from two to twelve in just over ten years.
Improve My London was a crowdsourcing platform that used visualized data about different London boroughs to stimulate creativity, and capture ideas from residents and other interested stakeholders. These would be used to feed into service design workshops. http://www.improvemylondon.co.uk
Energy Shift was a visualization tool used to stimulate creative ideation during a series of workshops in which the aim was to generate ideas for products or services that would help shift domestic energy consumption away from peak hours. http://www.grahamdove.com/energyshift
Energy Audit was a prototype service co-designed with customers of e.on energy, following a workshop held in Milton Keynes UK. Its aim is to help consumers reduce and manage their domestic energy consumption. http://www.grahamdove.com/energyaudit
Energy Explorer was a visualization tool used to help prompt creative ideation during a co-design workshop held with customers of e.on energy in Milton Keynes UK. It visualizes a model of typical energy consumption and was a key tool in activities that explored participants understanding of the contexts in which energy is used domestically. http://www.grahamdove.com/eon
This visualization tool was used as a source of inspiration and information in a co-design workshop held with members of City University London's environmental champions group. The aim of the workshop was to design new services that would help reduce waste and promote recycling. This project was funded by a grant from the UK National Union of Students "Green Dragons" initiative. http://www.grahamdove.com/greendragons